Terms of service

1. Use of Our Website

You agree to use our site only for lawful purposes and in accordance with these Terms. You must not:

  • Use our site in any way that violates applicable local, national, or international law.

  • Attempt to interfere with the proper functioning of the site or access data not intended for you.

  • Impersonate any person or use a false identity.

2. Products & Orders

All products sold on our site are intended for personal use only. Nightguards are hygiene-related products and must not be shared.

We reserve the right to:

  • Refuse or cancel any order at our discretion.

  • Limit or cancel quantities purchased per person, per household, or per order.

  • Discontinue or modify products without notice.

3. Pricing & Payment

All prices are listed in AUD and are subject to change without notice. We accept payments through secure third-party payment processors.

You agree to provide accurate and complete billing and contact information. Fraudulent or unauthorized use of payment methods is strictly prohibited.

4. Shipping & Delivery

Please refer to our Shipping Policy for full details.

Estimated delivery times are not guaranteed and may vary due to factors beyond our control (e.g., customs delays, courier issues). We are not liable for delays in shipment once your order has left our fulfillment partners.

5. Returns & Refunds

Due to the personal and hygienic nature of nightguards, we do not accept returns unless the product is defective or incorrect. Please see our Return & Refund Policy for full details.

6. Intellectual Property

All content on this site—including logos, images, product descriptions, and written material—is the intellectual property of Night Shield Dental or its suppliers. You may not use, reproduce, or distribute our content without our written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Night Shield Dental and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or misuse of our products

  • Inability to access the site

  • Inaccuracies in product descriptions or pricing

  • Delays in shipping or order fulfillment

All products are sold “as is” and are not intended to replace medical advice or treatment.

Night Shield Dental products are intended for personal wellness use only. They are not medical devices and do not claim to treat, prevent, or cure any condition. By purchasing or using our products, you agree that Night Shield Dental is not liable for any injury, loss, or damage resulting from misuse or improper application. Always consult a medical professional for health-related concerns.

8. Indemnification

You agree to indemnify and hold harmless Night Shield Dental, its employees, and affiliates from any claims, liabilities, damages, or expenses arising out of your use of our site or violation of these Terms.

9. Disclaimer of Professional Advice & Third-Party Liability

The content on this website, including product descriptions, blog posts, FAQs, and customer support responses, is provided for general informational purposes only and does not constitute medical, dental, or professional advice.

Our nightguards are not custom-made dental devices and are not intended to diagnose, treat, cure, or prevent any medical condition. If you suffer from bruxism or any other medical issue, we strongly recommend consulting a licensed dentist or healthcare provider before using our products.

By using our site and products, you acknowledge and agree that:

  • You are solely responsible for how you use our products.

  • We are not liable for any injury, loss, or damage resulting from reliance on information provided on the site or use of our products.

  • We are not responsible for any third-party claims, including but not limited to legal, health-related, or regulatory consequences arising from misuse or misrepresentation of our products.